It also predicts higher order frequency, larger average order sizes and improved customer service scores.
It was a wake-up call for us—that cognitive solutions are real and the tooling around them [is] powerful. The system takes advantage of the natural language processing NLP and machine learning capabilities of the Watson platform as well as numerous Watson services.
We wanted to remove constraints and make the process of ordering supplies as easy as possible. Transformation story The next generation of easy The journey to developing an intelligent Easy Button began with investigating various technologies and platforms to better understand what kind of software was currently available and what it was capable of doing.
Since its first Staples inc performance in the us opening inthe company has stayed true to its commitment to make shopping and saving easy for customers.
Beta testing will begin in November and focus on augmenting the system based on customer experiences, releasing a companion app, and enhancing hardware and software with 3G wifi and 2-way voice capabilities. If the confidence score is medium, the system suggests a variety of pens based on past orders so that the customer can select the correct product.
You tell it that you need pens and it knows exactly what you mean. Transformation Using IBM Watson APIs, the company transformed its Easy Button into a cognitive ordering ecosystem that customers can use to order supplies from a variety of devices using voice, text or email.
Now we needed to take its physical form and incorporate technology in such a way that customers could push it and things would happen, like magic. A change within the industry forced Staples to start thinking about moving beyond its core business and customer offerings, and transition into a services company.
Cognitive computing surfaced as the most exciting technological advancement. With the introduction of Watson technology, Staples expects that number to increase. Currently, the system is trained on five intents, or skills: It will also publish the system to other chat channels across Staples.
We think it can support many different spaces. If the system is highly confident it has identified the correct SKU, it uses voice feedback to confirm the purchase with the customer, and the transaction is complete. Staples is rolling out the system in phases, starting with launching it on its mobile chat channels.
Results story Anywhere commerce and service The ultimate goal of the Staples Easy System and the Easy Button is to remove friction from the ordering process and enable office managers to place orders wherever, whenever and however they want.
The Easy Button makes it simple and magical. The IBM Watson Assistant, a platform as a service PaaS technology, puts a conversational interface on the button so that customers can interact with it using natural language.
Over time, as customer requests evolve, Staples will add new skills to the system. This kind of thinking has Staples leading the B2B market in what it calls conversational commerce—the ability to deliver anytime, anywhere service and commerce capabilities using voice, text and email. This fundamental shift in the relationship between retailers and consumers prompted the retail giant to reexamine its traditional business model.
Ordering supplies should be easier.
Staples, founded in and headquartered in Framingham, Massachusetts, in the US, is a global provider of business products and services.
It operates nearly 1, retail stores and is the fifth largest e-commerce company in the world, through its Staples. As part of the research process, the team visited and interviewed numerous large- and small-business customers to better understand the daily work life of office managers and how they order office supplies.
Inthe company reported USD 21 billion in annual sales and employed approximately 75, people.
In Octoberas part of its alpha testing, the company will offer a pilot version of the system to a select group of customers and use the resulting feedback to inform product and software design and further train the system on use cases.Staples, Inc.
invented the office superstore concept in and today is the world's largest office products company. With 74, talented associates, the company is committed to making it easy to buy a wide range of office products, including supplies, technology, furniture, and business services.
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FRAMINGHAM, Mass(BUSINESS WIRE)--Staples, Inc. (Nasdaq: SPLS) announced today the results for its first quarter ended April 29, Total company sales for the first quarter of were $ billion, a decrease of five. • Staples Business Advantage, the company’s North American contract business, achieved sales growth of one percent on a GAAP basis and three percent on a local currency basis after excluding a negative impact of approximately two percent due to the sale of the company’s Staples Print Solutions business during the second quarter of.
About Staples Inc. Staples, founded in and headquartered in Framingham, Massachusetts, in the US, is a global provider of business products and services. The company serves Fortune and Fortune companies, small businesses, and consumers throughout North America, Europe, Australia, South America and Asia.
•Staples Business Advantage, the company’s North American contract business, experienced a sales decline of three percent compared to the third quarter of on a GAAP basis, and a sales increase of two percent after excluding a negative impact of approximately five percent due to the sale of the Staples Print Solutions business.Download